Privacy Policy
 

At Rasi Traders, your privacy is our priority. We are committed to keeping your personal information safe and secure.

1. Information We Collect

• Name, contact number, billing/shipping address, and payment details when you place an order.

• Device and browser information to improve website performance.

2. How We Use Your Information

• To confirm and process orders.

• To arrange shipping and provide tracking details.

• To offer customer support and resolve queries.

• To improve our website experience for customers.

3. Sharing of Information
Your information is never sold or misused. We may share it only with:

• Delivery/courier partners (for delivering your order).

• Payment gateways (for secure transactions).

4. Data Security
We use secure technology and trusted payment gateways. Sensitive details such as bank/card data are not stored by us.

5. Your Rights
You may request us to update or delete your details anytime by contacting our support team.

Terms and Conditions
 

By shopping with Rasi Traders, you agree to the following terms:

1. Product Quality

• All rice is directly sourced and hygienically packed.

• Quality is assured for regular use, events, and bulk requirements.

2. Orders & Pricing

• Prices are displayed clearly before checkout/quotation.

• Bulk order discounts are based on agreement at purchase time.

3. Returns & Exchanges

• No returns or exchanges are accepted unless the product is damaged in transit.

• A continuous unboxing video is mandatory for claims.

4. Unboxing Policy

• Customers must record a clear, uninterrupted video when opening the package.

• Damage/shortage complaints without this video cannot be processed.

5. Legal Jurisdiction
All disputes will be handled under the legal jurisdiction of Tiruppur, Tamil Nadu, India.

Cancellation & Refund Policy
 

1. Cancellation Policy

• Orders can only be cancelled before shipment.

• Once dispatched, cancellation is not possible.

2. Refund & Replacement Policy
A refund or replacement will be considered only if:

• The product is damaged (torn bag, leakage, or water damage).

• The product is missing quantity or spoiled.

• A clear unboxing video is shared with us within 24 hours of delivery.

3. Refund Timeline

• Approved refunds will be initiated within 5–7 business days via the original payment method.

• For bulk/wholesale agreements, refunds may be settled as per mutual discussion.

Shipping & Delivery Policy
 

1. Processing Time

• Orders are packed and dispatched within 1–2 business days.

2. Delivery Time

• Typically, delivery takes 2–5 business days depending on the customer’s location.

• Remote locations may take longer.

3. Shipping Charges

• Calculated at checkout or shared for wholesale deals in advance.

4. Tracking

• Once dispatched, customers receive order tracking details via SMS/Email/WhatsApp.

5. Customer Responsibility

• Please provide the correct address and contact details.

• Rasi Traders is not liable for delivery delays caused by courier issues, natural disruptions, or wrong address input.